Ever had a weird thing just hit you and make sense?
With all the things that have been going on in the office, the weirdest thing hit home. I was watching an episode of Mad Men and an off-handed comment by one of that characters made me just realize what I'd been missing.
(if you don't watch Mad Men, then a. start, b. the rest of this might not make sense)
There was a debate about doing an ad for a customer and one of the characters said something like, "it's not just about the client, everyone is looking at us, we have to be better." Essentially saying that quality is the only measure of success that matters. And quality will lead to money.
That one line made everything clear for me. I always knew we were being watched and our quality is the most important thing to us, but it was always trumped by what the client thinks they want. In some cases they know and we just do it, but in some cases they are relying on us to guide them. I'm wondering how often we've missed opportunities because we missed the chance to show people what "excellent" could look like.
Maybe it's a moot point, but for me it made all the sense in the world. When you can get your entire staff to think that our quality is our only measure of success, then you really have something impressive.
Now all I've got to do is convince everyone else. And shift how they think. Oi.
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